EXPERTISE

Knowledgable and experienced in offshore manufacturing, product design/development, and organizational analysis of business and manufacturing processes. Possesses excellent analytical and interpersonal skills with a proven leadership record. Able to add structure to large, unstructured problems and set forth a strategy to address key issues and make data-driven decisions.

Analytic Skills

Management & synthesis of large dataset

MySQL, Scripting (Perl), Excel

Data analytics

Statistical analysis (STATA, Eviews)
Time-series analysis, forecasting, econometric model development
Data mining, decision trees, benefit-cost analysis

Production cost modeling

Survey design and implementation

Integration of qualitative & quantitative methods

Communication
& Interpersonal Skills

Strong and creative information design and
presentation skills

Ability to identify and gain the confidence of key stakeholders

Interdisciplinary collaboration

Relationship management across all strata

Organizational development

Crisis management

EDUCATION

Doctor of Philosophy (PhD) in Engineering & Public Policy

Carnegie Mellon University
Pittsburgh, Pennsylvania

December 2012

Dissertation: Benefits of Bounded Diversity: Organizational learning and knowledge transfer in a multi-product manufacturing environment

Bachelor of Science in
Engineering Science

The Pennsylvania State University
University Park, Pennsylvania

May 2007

Schreyer Honors College
Interdisciplinary Honors in Mechanical Engineering
Minor in Engineering Mechanics

Honors Thesis: Optimization of weight and cost of laser welded cellular sandwich panels

RESEARCH EXPERIENCE

Research Scientist

Insights Consulting Group
Medallia, Inc.
Palo Alto, Ca.
April 2014 – Present

Post-doctoral Research Fellow

Tepper School of Business
Carnegie Mellon University
Pittsburgh, Pa.
January 2013 – Present

As a consultant and researcher at Medallia I leverage my background in engineering, organizational behavior, and economics to help our clients use data and analytics to drive strategic decisions and business improvements.

Research: Focused on publishing work from dissertation studies and developing alternate econometric models to further analyze organizational learning in a multi-product manufacturing environment.

Graduate Research Assistant

Dept. of Engineering
& Public Policy
Carnegie Mellon University
Pittsburgh, Pa.
2007 – 2012

Collected relevant firm archival data from multiple stakeholders (HR, IT, IE, NPI/NPD, Planning)

Managed, synthesized, and analyzed this large dataset (25M+ observations)

Created econometric/statistical models to:

Investigate the impact of different levels of product mix on organizational learning rates
Investigate the role of manufacturing processes on knowledge transfer across products

Provided forecasting results of changes in productivity had company made different management decisions

Provided critical understanding of the underlying technology and manufacturing processes to co-investigators

Observed & synthesized relevant business practices through interviews with key engineers, managers, and trainers

Observed factories throughout Southeast Asia; participated on manufacturing line

Developed and maintained a strong relationship with focus firm for study (leading US-owned high tech firm)

Teaching Assistant: Decision Tools for Engineering Design & Entrepreneurship

Dept. of Engineering
& Public Policy
Carnegie Mellon University
Pittsburgh, Pa.
January – May 2010

Taught the construction of computational models of design, production, & projected market response for new technologies

Helped students synthesize results across these models to develop a technical roadmap and business plan to bring these new technologies to market

Undergraduate Research Assistant

Applied Research Lab
The Pennsylvania State University
Univeristy Park, Pa.
2005 – 2007

Part of a team to develop a candidate watertight door for the next generation nuclear aircraft carrier

Researched laser processing & metal manufacturing industries

Prepared industrial partners as a manufacturing market

Collaborated with team on design analysis and development, up-kept live drawings, communicated with long distance project partners

Undergraduate Research Fellow

Manufacturing Engineering Lab,
National Institute of Standards & Technology
Gaithersburg, Md.
May – August 2007

Project: Toward the redefinition of the kilogram: development of a magnetic levitation balance.

Responsibilities: Designed the damping system, made the electrodes and sensor for damping, automated system control, and obtained initial characterization and performance data for a new balance.

LEADERSHIP EXPERIENCE

President
2010

Vice President of
Campus Affairs
2009

Graduate Student Assembly
Carnegie Mellon University
Pittsburgh, Pa.

Represented the interests of CMU’s 5,000 graduate students with aim to build community across campus

Led team of four Vice Presidents, oversaw management of $500,000 budget

Developed relationships with key administrators

Established graduate student concerns as a primary decision metric for new Dean of Student Affairs hiring process

Developed representative body by implementing a Reps Retreat

Increased participation and consideration of international students in student government

Senior Campus Representative

Apple Inc. at
The Pennsylvania State University
University Park, Pa.
2004 – 2007

Collaborated with regional & national education sales & marketing divisions to promote Apple products to the Penn State community

Advertised and demonstrated Apple products directly to students

Worked with administrators and campus organizations to increase strategic planning and use of Apple technology

Supported Apple higher-education customers

Established the Penn State Mac User Group

Led team of four junior campus representatives

Gift Development Overall Chair

Senior Class Gift
The Pennsylvania State University
University Park, Pa.
2006 – 2007

Raised record-breaking $160,000 from the 2007 Senior Class of Penn State

Coordinated the ballot selection committee

Developed and increased awareness of philanthropy across campus

PUBLICATIONS

Carolyn D. Egelman, Dennis Epple, Linda Argote, and Erica Fuchs. Forthcoming. Learning by Doing in a Multi-Product Manufacturing Environment: Product Variety, Customizations, and Overlapping Product Generations. Management Science.

Linda Argote, Carolyn Denomme, and Erica Fuchs. (2011). Learning Across Boundaries: The Effect of Geographic Distance. In Handbook on Organizational Learning and Knowledge Management, Second Edition (pp 659-684). Mark Easterby-Smith and Marjorie Lyles (Eds). Wiley.

PROFESSIONAL AFFILIATIONS

Industry Studies Association

Institute for Operations Research and Management Science (INFORMS)

Penn State Alumni Association

Industrial & Professional Advisory Council for Penn State Dept. of Engineering Science & Mechanics